Victron Battery Charger

Case Study: Victron Battery Charger on an MJM Yacht Gets Warranty Replacement

Overview of the Project

The project involved a modern MJM yacht that was brought to Dickerson Harbor Boatyard for winter storage. The yacht reported an inoperable battery charger, which was a crucial component of the yacht’s sophisticated electrical system. MJM yachts are known for having one of the most advanced electrical systems in the yacht industry for boats in the 35 to 60 ft range.

Chesapeake Bay Catamaran Center

Challenges Faced

Upon inspection, it became evident that the problem lay with the charger hardware. However, the boat was no longer covered by the manufacturer’s warranty, adding an additional challenge to the situation. Resolving the issue required expert troubleshooting skills to identify the faulty charger and find a suitable replacement.

Products and Services Utilized

To address the inoperable battery charger, the Dickerson Harbor Boatyard team relied on their expertise and knowledge of the industry. They recognized that the Victron Centaur battery charger, which was the problematic component, was still under warranty despite the boat warranty having expired. The team decided to install a new Victron Centaur charger at no cost to the owner to solve the problem effectively.

Successful Outcomes Achieved

By going above and beyond to find a solution for the owner, the Dickerson Harbor Boatyard team successfully resolved the inoperable battery charger issue. The installation of the new Victron charger, despite the yacht being out of warranty, not only fixed the problem but also showcased the boatyard’s commitment to customer satisfaction.

As a result of their extra effort, the owner of the MJM yacht became a loyal customer, is very appreciative of the boatyard’s dedication to finding a solution to his problem. This successful outcome not only strengthened the boatyard’s reputation but also highlighted their ability to handle complex electrical systems in modern yachts.

Dickerson Harbor and www.oya.com are your expert Victron Battery Charger installation and integration location in Annapolis, Baltimore, and the Chesapeake Bay. Located in Trappe MD on the Eastern Shore, we are easy access from any bay location.

Call at (410) 822-8556.